The Role

We are hiring a Product Support Specialist to join the eBay Live Operations team in Germany.

This is a hands-on, execution-focused role at the intersection of Live Operations and Product. You will support sellers during live events, triage platform issues, and act as a key point of contact between sellers, GCX, Trust, Engineering, and Product teams.

You will play a meaningful role in maintaining platform stability, ensuring high-quality live experiences, and surfacing product insights that improve the seller journey in the German market.

What You Will Accomplish

• Provide real-time operational and product support to sellers before and during live streams
• Monitor live events to ensure platform stability, quality, and compliance standards
• Triage technical, policy, and account-related issues and assign clear priority levels
• Log, document, and track cases with strong attention to detail
• Partner cross-functionally with Live Ops, Engineering, GCX, Trust & Compliance, and Category teams to drive resolution
• Support QA validation and reproduce product issues when required
• Contribute to incident reviews, root cause analysis, and continuous process improvements
• Track SLAs and support reporting on issue trends and resolution metrics
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What You Will Bring

• 2–4 years of experience in product support, operations, customer support, or e-commerce environments
• Experience working with ticketing systems, dashboards, or live-streaming platforms
• Strong problem-solving skills and composure in fast-paced, high-visibility situations
• Structured communicator with strong written and verbal clarity
• Diligent with sound issue judgment
• Proficient in German and English (C1/C2 required)
• Italian or French language a plus
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