Product Support Specialist Intern at Trax USA Corp.

Coral Gables, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Support, Customer Logs Resolution, Trax Software Knowledge, eMRO Knowledge, eMobility Products Knowledge, Communication Skills, Critical Thinking, Aviation Passion, Technology Focus, Urgency, Team Player, Relationship Building, Database Interaction, Software Technology

Industry

Airlines and Aviation

Description

Description 2026 Paid Summer Internship Trax – An AAR Company – The place of choice to build an inspiring career! The Company TRAX, a wholly owned subsidiary of AAR, is an aviation technology company providing software solutions designed to manage all aspects of aircraft maintenance. TRAX has always been a forward-thinking industry leader – from its current focus on cloud and mobile solutions, to its recognition of the potential of the Windows platform at its inception in 1997. Combined with its reputation for providing a robust ERP solution that allows for customization, it comes as no surprise that TRAX is the bestselling aircraft fleet management software on the market today. The Position Our Coral Gables headquarters is seeking an Intern to provide support to our team as a Product Support Specialist Intern. The Product Support Specialist Intern is integral to supporting our Product Support team and resolving customer logs. Spend 10 weeks learning about Trax Software, eMRO and eMobility Products. Learn the ins and outs of product support while refining your product knowledge to help assist Trax customers. Ability to enhance your professional growth through this developmental experience for future career opportunities at Trax. The chance to utilize your skills in working with software technology through interactions, procedures, applications, and databases. Learning and Development You will have the ability to take part in various learning and development opportunities with key stakeholders in the organization by rotating through our different departments in which you will participate in various assignments to expand your career portfolio Requirements Qualifications: Working towards a bachelor’s degree and have graduated or graduating Summer of 2026. Internship or work experience in the aviation and/or software industry, a plus. GPA of 3.0 or higher A top candidate for this position has or is: Excellent communication skills, written and verbal. Innate curiosity and willingness to learn about our business. A passion for aviation. Critical thinking skills. Obsessed with Tech. Sense of urgency to resolve customer issues. A team player, with an ability to build relationships across departments. Looking for a full-time opportunity upon the completion of the program. Job Type: Temporary / Hourly / Full-time Job Level: Internship / Entry Job Location: Coral Gables, Florida Overtime Status: Non-exempt Remote: No TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project. TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Responsibilities

This intern will support the Product Support team by resolving customer logs and spending 10 weeks learning about Trax Software, eMRO, and eMobility Products. The role involves refining product knowledge to assist Trax customers and utilizing skills in software technology interactions, procedures, applications, and databases.