JOB DESCRIPTION

LDD Connect (LawyerDoneDeal Corp.)
365 Bloor Street East, Suite 302
Toronto, ON, M4W 3L4
Language of Work: English
Location of Work: In person, Toronto
Please note that this job is in person full time at LDD’s Toronto office.

SKILLSET

• 1+ years of experience in a customer facing role.
• A college or university degree; or relevant experience.
• Strong problem solving abilities.
• Fantastic communication skills and proficiency in English.

On the product specialist team, you will be an expert on LDD’s new products and features. It will be your responsibility to speak to these features to clients, and return feedback to LDD’s product teams including product managers, software engineers, and user experience designers.

The responsibilities at a glance:

• Liaison between LDD product owners and users upon the release of new products and features.
• Understand on a deep level LDD’s new products and features; and the unique value add to users.
• Outwardly communicate new features to key high-volume clients.
• Support mass user migration projects.
• Receive support calls that relate to new features upon their launch.
• Communicate user challenges to product team members.