JOB SUMMARY

We are seeking a dedicated and customer-focused Product Support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, assisting with product inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to analyze customer needs effectively.

QUALIFICATIONS

• Proven experience in a customer service role; experience in product support is a plus.
• Strong data entry skills with attention to detail.
• Excellent communication skills, both verbal and written, in English; bilingual proficiency in Spanish is highly desirable.
• Ability to analyze customer needs and provide tailored solutions.
• Demonstrated sales skills with a focus on upselling products effectively.
• Multilingual capabilities are an asset for engaging diverse customer bases.
• A positive attitude with a commitment to delivering exceptional service.
  Job Type: Part-time
  Pay: $17.80 per hour
  Expected hours: 20 per week
  Work Location: Remot

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Log, track, and manage customer complaints and service requests using our platform.
• Provide updates on warranty claims, repair statuses, and resolutions.
• Troubleshoot basic issues and escalate complex cases to the technical support team.
• Maintain accurate records of customer interactions.
• Uphold Praise Group’s values of efficiency, transparency, and excellence in every interaction.