Product Support Specialist Rep at CATERPILLAR ASIA PTE LTD

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftermarket Operations, Service Support, Business Acumen, Analytical Skills, Problem-solving, Stakeholder Management, ERP Systems, SAP, Microsoft Excel, Customer Experience, Data Analysis, Distributor Management, Warranty Processing, KPI Tracking, Cross-functional Collaboration, Service Growth Strategy

Industry

Machinery Manufacturing

Description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Product Support Operation Representative (Service Growth) – Perkins Position Summary The Product Support Operation Representative (PSOR – Service Growth) is responsible for driving Perkins aftermarket business growth through effective distributor support, service enablement and its service business growth, promote the Perkins platinum Protection (PPP), Hypercare contract. This role combines operational execution with service business growth focus, acting as a key interface between distributors, customers, and internal teams to improve service performance, increase parts sales, and enhance customer experience. Key Responsibilities 1. Service Growth & Aftermarket Development Support execution of service growth strategies across assigned distributors/accounts Collaborate with aftermarket account manager drive parts sales growth by improving availability, responsiveness, and distributor capability Identify opportunities to grow service revenue (parts, service programs, campaigns) Support implementation of service initiatives, promotions, and business plans 2. Distributor Performance & Enablement Act as primary operational contact for distributors service businesses Monitor distributor service performance and its primary KPIs such as PPP and hypercare contracts and provide insights to drive improvement Build strong partnerships to enhance distributor engagement and loyalty 3. Customer Experience & Support Respond to distributor/customer inquiries service opportunities Ensure fast and effective issue resolution to improve customer satisfaction Support critical projects and escalations when necessary 5. Warranty & Service Support involvement Collaborate with product support team and assist in warranty claim submission and processing where impacts customer service business development. Coordinate with technical teams on claim resolution which deems overall engine performances. Provide feedback on field issues to support product and service improvement 6. Data Analysis & Business Insights Track and analyze parts sales, service KPIs, and distributor performance Provide actionable insights to support service growth initiatives Prepare regular performance reports and dashboards Identify trends, gaps, and opportunities for improvement 7. Cross-functional Collaboration Work closely with Sales, Service, Supply Chain, Finance, and Technical teams Support continuous improvement in processes and systems Participate in service growth projects and operational excellence initiatives Qualifications & Skills Education Bachelor’s degree in Business, Engineering, service engineering, product support or related field Experience 2–5 years of experience in aftermarket operations, service support, or sales support Experience in engines, automotive, heavy equipment, or industrial sectors preferred Skills Strong business acumen with growth mindset Customer-focused with good service awareness Strong analytical and problem-solving skills Excellent communication and stakeholder management ability Detail-oriented with strong execution capability Proficiency in ERP systems (e.g., SAP) and Microsoft Office (especially Excel) Ability to handle multiple priorities in a fast-paced environment Language Fluent in English Preferred Competencies Understanding of aftermarket/service business models Knowledge of Perkins products and distributor network Experience working with distributor/channel networks Capability to translate operational data into business actions Key Performance Indicators (KPIs) Distributor service /Parts sales growth (distributor level / territory level) Distributor performance improvement Customer satisfaction / response time Service initiative execution effectiveness Data accuracy and reporting quality Additional information: This job required 5 working days from office This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act." This position requires working onsite five days a week. Posting Dates: June 5, 2026 - June 19, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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Responsibilities

Drive Perkins aftermarket business growth by supporting distributors and enhancing service enablement and parts sales. Act as the primary operational interface to improve service performance, manage KPIs, and resolve customer issues.