Product Support Specialist at Simple Staffing

, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Communication, Problem-solving, Empathy, Technical curiosity, Organization, Software navigation, Financial literacy, Accounting concepts, Interpersonal skills, Attention to detail, Teamwork, Conflict resolution, Data entry, Adaptability

Industry

Higher Education

Description

* Simple Staffing is hiring for this position on behalf of Tekmetric * What You’ll Do Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions. Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge. Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next. Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. Keep records sharp and accurate by updating tickets, account details, and communication logs with care. Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation. Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. Consistently meet or exceed performance goals that help us deliver best-in-class support. Jump in to support teammates when needed — we grow stronger together. What You’ll Bring A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments) Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills Familiarity with basic financial and accounting concepts, with a general business mindset Strong empathy for customers AND passion for growth Great interpersonal skills with a problem-solver mentality A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism A strong aptitude for quickly building rapport with customers A self-starter attitude with solid organizational skills and attention to detail Demonstrated ability to quickly learn and navigate new software and tools Background in team sports, college athletics, or other high-performance team settings is a plus You balance independent work with a strong presence during in-person collaboration days

Responsibilities

You will resolve customer inquiries via phone, chat, and email while documenting bugs and collaborating with the development team. You are also responsible for maintaining accurate account records and providing feedback to improve the product experience.