WANT TO BE A PART OF OUR EXCITING, NEW GROWTH JOURNEY?

We are now looking for a Product Support Specialist to join our Support team in Helsinki, Finland, or Stockholm, Sweden. You’ll be part of a collaborative and experienced team of Product Support Specialists who combine strong technical curiosity with a customer-facing mindset.
In this role, you’ll support our product across customers, partners, and internal teams—playing a key part in ensuring an outstanding user experience and driving continuous improvement.

BONUS SKILLS:

• Foundational knowledge of financial systems, including e-invoicing, accounting processes, and ERP software
• Knowledge of SQL or experience working with databases

As a Product Support Specialist, you’ll be on the front line of our customer experience, helping users solve issues and ensuring Rillion Prime performs at its best. You’ll contribute to improving both our product and support processes. Acting as the first point of contact regarding tickets reported by customers and local partners handled through our ticket handling system.

• Troubleshoot and resolve support tickets related to Rillion Prime and, to some extent, third-party products like Readsoft and Kofax
• Manage, prioritize, and distribute tickets within the team
• Work with 2nd line support-level issues and collaborate with other departments when needed
• Contribute to process improvement by sharing insights and feedbac

As a Product Support Specialist, you’ll be on the front line of our customer experience, helping users solve issues and ensuring Rillion Prime performs at its best. You’ll contribute to improving both our product and support processes. Acting as the first point of contact regarding tickets reported by customers and local partners handled through our ticket handling system.

• Troubleshoot and resolve support tickets related to Rillion Prime and, to some extent, third-party products like Readsoft and Kofax
• Manage, prioritize, and distribute tickets within the team
• Work with 2nd line support-level issues and collaborate with other departments when needed
• Contribute to process improvement by sharing insights and feedback