For over 40 years, TRUE remains a global leader in premium fitness machines - offering unparalleled service, innovative technology, and providing peace of mind to our customers’ every step.
As a Product Support Representative at TRUE, you will partner with users via email and phone to provide timely solutions to operational challenges. If you are a self-starter with excellent communication skills and a knack for connecting with others, TRUE is for you!

Responsibilities:

• Ask customers targeted questions to work to resolve the problem quickly
• Diagnose and troubleshoot advanced technical issues varying in complexity and determine the appropriate course of action
• Triage customer reported incidents for severity, urgency, and content to ensure consistency and quality in case content
• Perform research to determine if the issue is a known issue or defect
• Deliver timely solutions to customers while maintaining customer satisfaction
• Document precise troubleshooting and customer interaction details
• Work individually and with a team to solve technical problems while communicating trending issues

Requirements:

• 1-2 years customer service experience required - Call center preferred
• Familiarity with mechanical, electrical, and software applications
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook
• Ability to work independently, adapt quickly to change, and work within goal-oriented environment
• Ability to re-prioritize a task and adapt to change throughout the workday

This position is onsite at our Corporate Headquarters in O’Fallon, MO. After the successful completion of training, this position is eligible for a hybrid working arrangement.
True Fitness is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification

• Ask customers targeted questions to work to resolve the problem quickly
• Diagnose and troubleshoot advanced technical issues varying in complexity and determine the appropriate course of action
• Triage customer reported incidents for severity, urgency, and content to ensure consistency and quality in case content
• Perform research to determine if the issue is a known issue or defect
• Deliver timely solutions to customers while maintaining customer satisfaction
• Document precise troubleshooting and customer interaction details
• Work individually and with a team to solve technical problems while communicating trending issue