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Product Support Specialist at True Fitness Technology Inc

Saint Charles, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

22.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Mechanical troubleshooting, Customer service, Technical support, Communication skills, MS Office, Word, Excel, PowerPoint, Outlook, Triage, Problem solving, Electrical systems, Software applications

Industry

Wellness and Fitness Services

Description

Description For over 45 years, TRUE remains a global leader in premium fitness machines - offering unparalleled service, innovative technology, and providing peace of mind to our customers' every step. As a Product Support Representative at TRUE, you will partner with users via email and phone to provide timely solutions to operational challenges. If you are a self-starter with excellent communication skills and a knack for connecting with others, TRUE is for you! Responsibilities: Ask customers targeted questions to work to resolve the problem quickly Diagnose and troubleshoot advanced technical issues varying in complexity and determine the appropriate course of action Triage customer reported incidents for severity, urgency, and content to ensure consistency and quality in case content Perform research to determine if the issue is a known issue or defect Deliver timely solutions to customers while maintaining customer satisfaction Document precise troubleshooting and customer interaction details Work individually and with a team to solve technical problems while communicating trending issues Requirements Must have experience with troubleshooting mechanical issues 1-2 years customer service experience required - Call center preferred Familiarity with mechanical, electrical, and software applications Proficient with MS Office (Word, Excel, PowerPoint, and Outlook Ability to work independently, adapt quickly to change, and work within goal-oriented environment Ability to re-prioritize a task and adapt to change throughout the workday Must be able to physically move and manipulate products - some weighing hundreds of pounds

Responsibilities

You will partner with users via phone and email to diagnose and troubleshoot complex technical issues with fitness equipment. Additionally, you will triage incidents, document interactions, and work collaboratively to provide timely solutions.