Product Support Supervisor at Tangent Technologies, LLC

Montgomery, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

75000.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Order Fulfillment, Inventory Monitoring, Customer Issue Resolution, Quality Assurance, Time Management, CRM, UPS Software, Microsoft Outlook, Windows, Interpersonal Communication, Cycle Counting, Return Management, Safety Compliance, Forklift Operation, Cut Saw Operation

Industry

IT Services and IT Consulting

Description

Description The Product Support Supervisor contributes as a highly functioning associate & is responsible for being a direct source of daily team support to ensure efficient and precise order preparation & shipment of sample orders/replacement part requests. The position ensures an outstanding customer experience in the fulfillment process. Requirements ROLES AND RESPONSIBILITIES Leadership: Directly manages assigned associates & timecard accuracy. Ensure all department objectives are met. Provides necessary coaching & corrective action to team members. Identifies opportunities for process improvements to increase accuracy, reduce waste, & optimize workflow. Order Management: Oversee daily sample/replacement part fulfillment, including material cutting, cleaning, labeling, packaging, and shipment. Address & rectify open order discrepancies to ensure customers receive the intended products. Expedited Shipping: Accelerate processing of aged orders to enhance delivery speed. Inventory Monitoring: Conduct cycle counting, rectify operational discrepancies, and report inventory issues to management. Document product movements and develop reports for their functional areas. Customer Issues: Handle and find resolutions for escalating customer concerns. Return Management: Handle returned material inventory and undertake necessary repackaging or un-assembling. Safety: Abide by all environmental and safety regulations. Training: Participate in ongoing training and development to ensure updated skills and product knowledge. Quality Assurance: Maintain adherence to company-established order preparation and quality standards. Other Duties: Participate in additional warehouse tasks as required and perform other relevant duties as assigned by the management. REQUIRED SKILLS/ABILITIES Organizational Skills: Demonstrated ability to organize tasks and manage time efficiently. Technical Proficiency: Adequate knowledge of various computer software, including Outlook, CRM, Windows, and UPS software. Communication: Effective interpersonal skills and ability to communicate across various organizational levels. Autonomy: Ability to work independently and as part of a cohesive team. EDUCATION AND EXPERIENCE Education: Requires a high school diploma or equivalent. College degree preferred. Experience: 2-3 years of relevant supervisor’s experience in order fulfillment or a related field preferred. Forklift and cut saw experience beneficial. Work Authorization: Authorized to work in the US. PHYSICAL REQUIREMENTS Movement: This role demands continuous mobility and standing. Occasionally involves tasks such as stooping, kneeling, crouching, and handling boxes. Lifting: Ability to lift and move items weighing up to 50 lbs.

Responsibilities

The Product Support Supervisor manages a team to ensure the efficient preparation and shipment of sample orders and replacement parts. They are responsible for overseeing order fulfillment, monitoring inventory, and resolving escalated customer concerns to ensure a high-quality customer experience.