Product Support Supervisor at Wheeler Machinery Co

, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Coordination, Repair Solutions, Customer Service, Safety Management, Resource Utilization, Workflow Oversight, Communication, Coaching, Disciplinary Action, Performance Reviews, Quality Standards, Labor Management, Cost Management, Training Development, Critical Thinking

Industry

Machinery Manufacturing

Description

Description Safely oversee, supervise and coordinate service personnel. Facilitate timely, efficient and quality repair solutions for customers. Utilize resources and communications to provide incomparable customer service. Duties and Responsibilities Oversee and maintain safe work for the employee and direct reports with an understanding of zero incidents and injuries. Oversee the utilization of safety resources, programs and policies by direct reports. Provide exceptional customer service and support. Understand and communicate customer’s expectations and needs. Provide daily customer updates. Schedule and coordinate service and needed resources. Oversee workflow, throughput andassist with job finalization details. Communicate expectations and standings with direct reports Perform coaching and disciplinary duties as needed. Conduct annual reviews and subsequent coaching with direct reports. Maintain quality standards and contamination control expectations. Provide and oversee labor expectations and allotments. Manage expenses and costs of employee and direct reports. Develop and facilitate training and exposure opportunities for employee and direct reports. Work with other departments to ensure successful results. Performs all other duties as assigned. Qualifications High school diploma or equivalent. Posses a positive, can-do attitude. Leadership attributes and abilities that will be utilized to develop, lead, and mentor a safe, efficient team. Critical thinking and innovative abilities. Exceptional communication skills. Extensive background of Caterpillar equipment and Dealer Network. Understanding of timelines and customer urgency. Ability to address and correct issues, conflicts and challenges. __________________________________________________________________________________________________________________________ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Responsibilities

The supervisor will safely oversee and coordinate service personnel to facilitate timely, efficient, and quality repair solutions while ensuring zero incidents and injuries among direct reports. Key duties include managing customer expectations, scheduling resources, overseeing workflow, conducting performance reviews, and maintaining quality standards.