PRODUCT SUPPORT TECHNICIAN – HEAD OFFICE

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for a Product Support Technician to join our orthotic manufacturing team at our site in Leeds.
The Role:
The successful candidate will facilitate the movement of orders across orthotic production. Working with the Production Planner to assist in planning Orthotic work orders on a daily basis, ensuring lead times and customer expectations are met working whilst working within the Quality and HSE standards.

Responsibilities:

• Follow up on patient orders across all orthotics manufacturing departments.
• Ensure all orders are processed and manufactured in date order.
• Provide the Production Planner with up-to-date, accurate information on the status of all patient orders.
• Keep Team Leaders informed of order progress and production issues, supporting their ability to meet key KPIs.
• Assist in updating the production plan, particularly in the absence of the Production Planner.
• Support the Production Planner and Production Manager in coordinating and streamlining workflow.
• Ensure clear and effective communication between departments to minimise delays and optimise patient order delivery.

What we are looking for:

• IT skills and computer literacy are essential due to the requirements to accurately input and log data
• Attention to detail
• Ability to communicate effectively and professionally

What we offer in return:

• Competitive salary
• Incremental holiday allowance (rising with service)
• Birthday day off
• Free parking
• Canteen onsite
• Employee discount platform
• Employee Assistance Programs
• Qualification support
• Refer a friend incentive
• Cycle2work scheme
• Continuous professional development plans with internal and external training and courses available

Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Canteen
• Casual dress
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person
Reference ID: RAF100

• Follow up on patient orders across all orthotics manufacturing departments.
• Ensure all orders are processed and manufactured in date order.
• Provide the Production Planner with up-to-date, accurate information on the status of all patient orders.
• Keep Team Leaders informed of order progress and production issues, supporting their ability to meet key KPIs.
• Assist in updating the production plan, particularly in the absence of the Production Planner.
• Support the Production Planner and Production Manager in coordinating and streamlining workflow.
• Ensure clear and effective communication between departments to minimise delays and optimise patient order delivery