This role is primarily responsible for managing and progressing Product Switch cases from enquiry through to completion, ensuring all activity is in line with the firm’s lending criteria, policies, and procedures. Alongside this, the role also provides support to the wider Servicing function, covering day-to-day customer account management and operational tasks during periods of reduced product switch demand.

SKILLS & COMPETENCIES

• Strong customer service and telephone handling skills.
• Attention to detail with a logical, organised approach.
• Ability to manage workload independently while contributing effectively within a team.
• Proactive, self-motivated, and solutions-focused.
• Strong negotiation and relationship management skills.

KNOWLEDGE & QUALIFICATIONS

• Preferably educated to Degree-level
• Previous financial services experience (underwriting, product transfers, customer service, arrears, or account management) desirable.

Please refer the Job description for details