Product Tech-Support Engineer at Hikvision Europe B.V.

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Requirement Analysis, Solution Design, Troubleshooting, Technical Training, Solution Testing, English Fluency, Chinese Fluency, Cross-functional Collaboration

Industry

Computer Networking Products

Description

Key Information Hikvision Europe B.V. is now looking for a Product Tech-Support Engineer in Hoofddorp, for our Project IP and Software Team. This role includes an initial 1–2 year assignment as a Technical Support Engineer supporting the Benelux (BNL) region, providing hands-on customer and field experience as part of the onboarding and development plan. After this period, the successful candidate is expected to transition back into the Product Team with stronger technical and market insight. Job Description Your mission · Responsible for technical support throughout the project lifecycle, including requirement analysis, technical communication, and solution design. · Provide on-site support during installation and commissioning; troubleshoot technical issues and liaise with China HQ support and R&D teams. · Deliver technical training to regional colleagues and customers to enhance product knowledge and competency. · Conduct solution testing, compile test reports, and work with product managers on product introduction and promotion. Your profile · Fast learner with strong interest in new technologies. · Flexibility to work both on-site and in-office as needed. · Strong collaboration skills across functions like Product, Sales, and R&D. · Fluent in English and Chinese; · Willingness to travel frequently. Requirement What do we offer About us Hikvision is the world's largest supplier of security solutions. Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT: Through comprehensive machine perception technologies, we aim to help people better connect with the world around them; With a wealth of intelligent products, we strive to identify diverse demands by delivering intelligence at your fingertips; Through innovative AIoT applications, we are dedicated to empowering every individual to enjoy a better future by building an intelligent world that is more convenient, efficient and secure.

Responsibilities

Provide technical support throughout the project lifecycle, including requirement analysis, solution design, and on-site installation support. Deliver technical training to customers and collaborate with R&D teams to troubleshoot issues and promote products.