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Product Technical Support Analyst II at FIS - USA

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Root cause analysis, Application upgrades, Patch management, Mentoring, IT governance, Process optimization, Automation, Monitoring tools, Reporting tools

Industry

IT Services and IT Consulting

Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)Leads troubleshooting for complex application issues. Performs root cause analysis and implements fixes. Collaborates on application upgrades and patches. Mentors junior analysts and provides training. Ensures compliance with IT governance standards. Drives process optimization and automation initiatives. Represents support team in cross-functional projects. Develops advanced monitoring and reporting tools. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Responsibilities

The analyst leads troubleshooting for complex application issues and performs root cause analysis to implement effective fixes. They also drive process optimization, automation initiatives, and collaborate on application upgrades while mentoring junior staff.