PRODUCT TECHNICAL TRAINER

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers’ safety, security, and productivity. We are currently seeking a Product Technical Trainer for our Corporate Headquarters in Milwaukee, WI.

SPECIAL QUALIFICATIONS

Thorough understanding of Door products preferred
Ability to travel up to 25% of time
Ability to handle multiple priorities
Possess a valid driver’s license
Read and understand drawings
EDUCATION and/or EXPERIENCE
Associate’s degree (A. A., electronics degree preferred) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Working knowledge of Enterprise 1, Microsoft Word and Microsoft Excel. Experience in creating and delivering virtual and in-person training programs and materials a plus.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Develop and deliver training and training materials to representatives and customers, virtually and in person, to assure proper installation and support of Rite-Hite products. Coordinate and lead communications across customer service coordinators and marketing to ensure alignment of installation and service of new product releases. Work with engineering and operations to improve the customer experience. Monitor product performance and participate in trend analysis.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Create and deliver virtual service / installation training for customers and technicians, including short YouTube style videos with service tips.
Conduct live demonstrations on maintenance and installation to customers during fly-ins.
Deliver technical training during salesperson and coordinator training sessions.
Coordinate and lead technician service schools, collaborating with customer service coordinators for the delivery of the training.
Manage all MKE Doors training (via training center, Live, CEC, etc) including ongoing development, maintenance, and updates to content, videos and manuals.
Manage new product technical rollouts including presentations, handouts, etc. as well as travel to representative offices as required.
Design and deliver product specific training materials. Assist with installation / service manual development. This is done through coordination and input from engineering and customer service.
Collaborate with engineering and marketing for all field communications and publications including content scripts, installation/service of new product releases, technical bulletins and any product video releases.
Create and deliver quarterly product updates / technical product tips for the technical field representatives.
Support customer service coordinators with on-site training, trend and warranty analysis, troubleshooting product issues, continuous improvement opportunities and supporting sales and service reps with product and aftermarket information.
Tracking of new product releases and performance in field
Troubleshoot equipment using electrical and mechanical drawings.
Have knowledge of electrical and electronic components and be capable of reading schematics pertaining to them.
Conduct transactions in the Enterprise system
Assist with beta sites installations and performance tracking.
Participate on teams for new product development, cost reduction and product improvement.
Responsible for supporting the quality system.