Primark is an international clothing retailer employing more than 70,000 colleagues across 17 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to create maximum joy at minimum cost – less money and less impact on the planet. Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Every person impacts the culture at Primark. Our values: Caring (we always strive to put people first), Dynamic (we bravely push the boundaries to stay ahead) and Together (we learn more, laugh more and achieve more as a team) outline the behaviours we expect of our people as we work with each other, our customers, our suppliers and our partners. Let’s see what impact you can make!
Job Title: Product Technologist – Food & Home Licenced Goods & Gifting
Reports To: Quality Manager – D11 – Home & Lifestyle
Team: Home & Lifestyle
Location: Dublin
Job Type: 12-month fixed term contract

PURPOSE OF THE ROLE

To ensure any product developed and supplied to Primark complies with international Quality Assurance Standards & Regulations. To work alongside buying teams, suppliers and key stakeholders to establish and maintain best practise and to meet the Primark customer’s expectations.

DUTIES & RESPONSIBILITIES

• Deliver on Primark’s Quality Strategy: Support the implementation of Primark’s departmental and quality strategy to deliver the customer promise across all home categories, with food products as a key focus area alongside licenced soft and hard goods.
• Technical Expertise Across Categories: Demonstrate strong technical knowledge to ensure products are safe, legal, and fit for purpose, with particular attention to food safety compliance while maintaining high standards for other home product ranges.
• Compliance with Legal Requirements: Maintain a thorough understanding of legal and regulatory obligations for food, accessories, softs and hard goods, including the substantiation of all claims (e.g., allergens, food-contact safety, durability, performance).
• Testing and Quality Assurance: Apply relevant quality and safety standards across all categories when reviewing testing results and making commercial evaluations, ensuring full compliance with food safety protocols and industry standards for other home products.
• Approval and Sign-Off: Take responsibility for ensuring all products—food and non-food—are fully compliant with Primark quality requirements before sign-off, including correct labelling, certification, and traceability.
• Risk Assessment and Best Practice: Adhere to best practice processes for Risk Assessment Reviews, Black Seal, and Gold Seal approvals, ensuring robust checks for both food and home categories.
• Benchmarking for Quality and Performance: Conduct benchmarking of Primark products against competitors across all categories for food safety, fit, quality, and performance standards.
• Collaboration for Compliance: Work closely with the Compliance Team to ensure Primark quality standards for food and home categories are aligned with global regulations and industry best practices for value/volume retail.
• Supports and resolves quality issues in a timely manner with clear solutions and communication to all relevant stakeholders.
• Evaluating risk and ability to make commercial recommendations on quality priorities in a volume environment.
• Monitors the Returns Report to identify high returning styles/products, working with the supply base to resolve and improve future deliveries.
• Identifies risk suppliers/product for Pre-shipment and CFS inspection.
• Aware of emerging trends, innovations and legal requirements to proactively support product development.
• Liaise with retail teams to understand and interpret customer feedback on quality issues.
• Manage the customer complaints providing support to Quality Manager