Product Trainer (Customer/Client Experience) at Cartrack

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Assessment, Training Program Development, Communication Skills, Virtual Training, Customer Service, Client-Facing Experience, Product User Guides, Stand-Up Presentations, Induction Training, Product Launch Training, Cartrack Solutions Training, Feedback Gathering, Training Effectiveness Evaluation, Onboarding Training, Language Proficiency, Collaboration

Industry

Software Development

Description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed. Designing and executing quality training to external clients across regions. Ability to conduct training sessions in English, Malay, Mandarin and Cantonese. Provide weekly classroom training and onsite/online training to external clients. Maintain effective communication with customers to establish further training needs. Gather feedback on customers and propose solutions to gaps. Evaluate the effectiveness of training and modify materials and processes as appropriate. Assist in creating and updating of Product User Guides. Conduct internal product training sessions for onboarding staff. Type of Training Induction: Company and Product Introduction. New Product Launch. In-depth Cartrack Solutions training. Requirements Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience. At least 3 years in a learning and development and/or training/customer care. Confident and strong communication skills. Experience conducting virtual trainings. Open to customer service experience with strong communication skills. Preferred experience in a client-facing role. Fluent English, Malay and Mandarin communication skills for clear communication to different customers. Cantonese is added advantage. Confident to conduct stand-up presentations for client-facing presentations.

Responsibilities

The Product Trainer is responsible for identifying training needs, developing training programs, and conducting training sessions for external clients. They will also evaluate training effectiveness and assist in creating product user guides.