We are currently recruiting for an Administrator to join our Co-Packing Team at Wardle, Nantwich.
In this role, you will be responsible for managing customer orders, coordinating production schedules, production paperwork and the fulfilment process. You will work closely with various departments to ensure on time and full deliveries for the customer. A successful Customer Service Administrator will have excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
At Boughey we are proud of our standing in the local community and the different and varied customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone.

• Act as the primary point of contact for customers using SAP for production inquiries and troubleshooting.
• Monitor and maintain SAP production systems to ensure optimal performance and accuracy.
• Manage and prioritise customer orders from receipt to delivery.
• Coordinate with the production team to ensure all orders are fulfilled according to customer specifications.
• Monitor inventory levels and coordinate with suppliers for timely replenishment.
• Communicate with customers to provide order updates and address any concerns or issues.
• Collaborate with internal teams to resolve production and delivery challenges.
• Maintain accurate records of customer orders, invoices, and related documentation.
• Provide exceptional customer service and ensure customer satisfaction throughout the order process.
• Actively undertake any training and development contributing to a high performing team.
• Ensuring work areas are kept in a safe, clean, and tidy manner.
• To abide by all Company Policies and Procedures.
• Support and deliver on the Company mission and vision whilst living and promoting the Company values.
• Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits.
• To be aware of and adhere to the Company’s Health & Safety Policy. You will challenge poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself.
• This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor.