You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

RESPONSIBILITIES

Requisition ID R-10363088 Date posted 06/06/2025 End Date 06/16/2025 City Omaha State/Region Nebraska Country United States Location Type Onsite

WHAT YOU WILL DO:

• Lead the monitoring and rapid response for production systems across multiple facilities, consistently identifying and escalating disruptions to minimize downtime and protect client commitments, ensuring seamless operational continuity.
• Create, document, and implement scalable and robust processes for incident management, change validation, escalation handling, and knowledge capture, with a particular focus on areas where existing processes are limited or informal.
• Own and drive comprehensive post-incident reviews, meticulously identifying root causes and tracking long-term remediation efforts across various stakeholders and support teams to prevent recurrence.
• Partner with internal teams to ensure thorough change readiness, accurately assessing potential production impacts and coordinating schedules meticulously to avoid conflicts or disruptions in operations.
• Develop and maintain advanced KPIs, dynamic dashboards, and detailed reporting tools to measure production health, ensure strict SLA adherence, and conduct insightful trend analysis to drive continuous improvement.
• Serve as a trusted leader and authoritative point of contact during high-impact incidents, providing timely and accurate real-time updates and post-resolution communication to maintain transparency and trust.
• Build, maintain, and continuously enhance comprehensive documentation and knowledge management resources, including SOPs, detailed training guides, and thorough resolution playbooks to support consistency and efficiency.
• Act as an experienced mentor and invaluable resource to junior analysts, sharing industry best practices, fostering skill development, and helping to standardize execution across teams and shifts for optimized performance.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.