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Production L2/L3 Support (Banking) at Unison Group

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Application Support, Incident Management, Problem Management, Change Management, Batch Monitoring, TWS Scheduler, Oracle, MySQL, SQL Server, UNIX, Linux, AIX, Shell Scripting, Splunk, ServiceNow

Industry

Business Consulting and Services

Description

Responsibilities Provided L1 support for 9+ core banking applications. Monitored incidents via ServiceNow and resolved tickets within SLA. Created and executed change requests and batch jobs using TWS Scheduler. Performed health checks on AIX server platforms and SQL Server 2008 environments. Conducted root cause analysis for recurring production issues. Coordinated with Business Analysts and Project Managers during incident bridge calls. Developed Standard Operating Procedures (SOPs) for incident and change management. Built knowledge base documentation for onboarding new team members. Core Competencies Production & Application Support (L2/L3) Incident / Problem / Change Management Release & Deployment Coordination Payment Systems Support Batch Monitoring & Scheduling DR / BCP Execution Stakeholder & Vendor Coordination Automation & Monitoring Optimization Technical Skills Databases: Oracle, MySQL, SQL Server Platforms: UNIX, Linux, Windows, AIX Scripting: Shell Scripting Middleware & Messaging: ActiveMQ, Kafka, MQ Monitoring Tools: Splunk, Grafana, Kibana, Prometheus Schedulers: TWS, Autosys, Control-M, Tivoli Tools: JIRA, Confluence, ServiceNow, WinSCP, Putty Others: Web Services, MongoDB, API Monitoring

Responsibilities

The role involves providing L1 support for core banking applications, monitoring incidents via ServiceNow, and resolving tickets within service level agreements. Responsibilities also include executing change requests and batch jobs, performing server health checks, and conducting root cause analysis for production issues.