Production Manager - Digital Content Management, Apple Store Online EMEIA

at  Apple

SUMMARY

Posted: 5 Feb 2025
Weekly Hours: 35
Role Number:200590008
The people here at Apple don’t just build products - we craft the kind of wonder that’s revolutionised entire industries! It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Do you love problem solving and thinking beyond an obvious solution? The Apple Store Online is seeking a dynamic, tech savvy content management professional to join the Digital Content Management (DCM) team. A highly energetic execution group, the numerous teams within DCM work together to deliver the extraordinary online shopping experience expected from Apple. We work hard and have a good time doing it! The Digital Content Management (DCM) team are responsible for maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App. Our mission is to deliver an engaging and flawless shopping experience by continuously improving the quality of content presented to customers while scaling to meet the increasing demands of new geographies, languages, and devices. As a Production Manager, you will be responsible for leading a team of Content Specialists and managing high profile regional and global projects that touch content across multiple platforms and apps. From leading product launches to marketing campaigns, feature changes to daily updates, you and your team’s work will directly impact the experience for millions of Apple customers who visit the Apple Store Online.

DESCRIPTION

This is a transformative moment for the Apple Store Online, the platform will undergo a complete rebuild, creating unparalleled opportunities for innovation while introducing significant changes to processes, workflows, and team dynamics. As the Production Manager, you will play a crucial role in leading the London-based team through this period of growth and evolution. You are an action-oriented leader with a passion for fostering accountability, performance, and adaptability. While you focus on day-to-day execution, you maintain a customer-first perspective and always consider the bigger picture. You collaborate effectively with regional and global partner teams, guiding your team through change with empathy and clarity. You are committed to supporting the professional growth of your team, equipping them with the skills, confidence, and opportunities to thrive in this exciting and evolving environment. - Lead and inspire a team of content specialists, fostering collaboration, professional growth, and resilience during a period of significant transformation. - Act as a change leader, guiding your team through platform-wide updates and organisational shifts, helping them navigate uncertainty with clarity and confidence all the while ensuring transparency, inclusivity, and alignment with broader organisational goals. - Support the ongoing development of your team by identifying skill gaps, creating tailored training opportunities, and providing constructive feedback and mentorship. - Ensure the flawless delivery of content updates, product launches, and marketing initiatives for the Apple Store Online and App, with a focus on the EMEIA region.

MINIMUM QUALIFICATIONS

• Extensive experience in technology, operations or e-commerce with in-depth knowledge and experience of global, online content management for both web and mobile platforms.
• Able to accommodate flexible work schedule during critical business periods and participate as part of a global team.

PREFERRED QUALIFICATIONS

• People management, ideally through a period of significant change, with a focus on developing and motivating a high performing team.
• An open, communicative, and reliable leader who is able to collaborate closely with cross-functional partners, organisational leaders, as well as direct reports.
• A technically-minded learner that is willing to roll up their sleeves to grasp the numerous tools and systems used across DCM every day.
• A thoughtful and organised problem-solver that can adapt to constant change and ambiguous situations while simultaneously driving multiple complex projects.
• Exhibits high degree of ownership and accountability.
• Bachelor’s degree (BA/BS) or equivalent experience.

Please refer the Job description for details