POSITION OVERVIEW:

Guardian is an established Roofing & Gutter company seeking a driven and detail-oriented Production Manager with a passion for delivering outstanding customer service and sharp problem-solving skills to assist in the management of the day-to-day operations of our rapidly growing Portland branch.
The Production Manager will be responsible for dispatching crews and technicians and seeing each project through its life cycle, as well as being one of the main points of contact for customers through all stages of the project. To succeed in this role, you must have excellent time management and communication skills. You must enjoy learning and implementing new systems to improve the existing operations within the department and be committed to maintaining a high standard of quality, safety, and efficiency. As a vital member of our team, you’ll have the opportunity to shape the future of our company while advancing your career in a dynamic and supportive environment.

QUALIFICATIONS:

• Minimum of 3 years of experience in a similar role in the Roofing industry or other Construction field is required.
• Strong technical knowledge of roofing systems, materials and installation techniques.
• Excellent customer service skills. Able to build strong rapport with clients and provide a great experience before, during, and after the project.
• Bilingual in Spanish strongly preferred.
• Ability to communicate and collaborate across multiple departments.
• Excellent time management & organization skills.
• Strong leadership skills with the ability to motivate and inspire teams.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Must be able to climb a ladder.
• Must be able to be on roofs, sometimes up to 40 ft tall.
• Must be able to sit for prolonged periods of time.
• Must be able to lift up to 50 pounds at times.
• Must be able to pass a preemployment drug screen, physical, background check and MVR.

WHO WE ARE:

Founded in 2005, Guardian Operations (“Guardian”) is a trusted provider of roofing and gutter repair and replacement services for residential and light commercial customers across the Puget Sound and now, Portland. Known for our integrity, quality craftsmanship, and exceptional service, Guardian has become one of the top small businesses on the West Coast.
Guardian exclusively focuses on repair and replacement (no new construction), and we take pride in doing it right the first time. We employ over 130 dedicated team members and have grown by approximately 60% over the past five years thanks to our strong reputation and a highly experienced, long-tenured team.
In September 2024, we proudly opened the doors to our rapidly growing Portland branch. Since launch, this location has been surpassing performance goals and is quickly becoming a standout in our expansion efforts. Backed by Skylight Capital, we’re on a mission to double the size of our company over the next five years!
*Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play.

• Supervise team of technicians and field superintendents, providing daily schedule, job scope, technical guidance and additional support as needed.
• Conduct daily job site inspections and quality checks to maintain high standards of workmanship and customer satisfaction while ensuring compliance with industry standards, safety regulations, and company quality requirements.
• Communicate effectively with customers to understand their needs and assist with addressing any concerns related to projects.
• Analyze production data to identify inefficiencies and areas of improvement.
• Make timely decisions to keep projects on track and ensure successful outcomes with customer’s needs in mind.
• Coordinate with the Field Superintendents and Warehouse Supervisor to ensure technicians and crews have the resources needed to complete each project.
• Responsible for submitting bi-weekly payroll documentation for production employees.
• Generating accurate POs with estimated cost and coordinate material deliveries.
• Ensure company-owned equipment is returned in same condition as checked out.
• Work with Superintendents to ensure proper communication with customers is promptly addressed. Including progress updates, quality control calls, communicating change orders and resolving any customer concerns.
• Additional responsibilities as assigned.
  Requirements: