Production QA at Williams-Sonoma

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Risk Management, Product Audits, Process Control, Supplier Evaluation, Root-cause Analysis, Corrective Actions, Preventive Actions, Manufacturing, Home Furnishing, Process Improvement, Technical Documentation, Analytical Skills, Problem-solving, Project Leadership, Communication

Industry

Retail

Description

The Production QA will lead the quality aspects of new product implementation and maintain consistent quality in production from vendors. This position will drive product and production improvements to ensure compliance with all relevant requirements, and work closely with the sourcing team and vendors. Preferred work location: Bien Hoa, Tam Phuoc or Trang Bom in Dong Nai, Vietnam. KEY RESPONSIBILITIES 1. Lead and Secure * Quality Assurance: Ensure key process control parameters are set and followed by vendors. * Risk Management: Identify key risk areas and align actions to mitigate risks during production, following up on effective implementation. * Product Audits/Inspections: Perform product audits and inspections to secure final inspection, providing regular feedback to vendors to improve quality performance and customer satisfaction. * Communication: Clearly communicate WSI requirements and ensure their implementation. * Training: Train and calibrate production and final inspectors to ensure only high-quality products that meet our standards leave the factory. * Improvement Projects: Lead improvement projects related to production processes, sharing best practices and knowledge to enable suppliers to take full responsibility for their performance. * Product Deviation Management: Address product deviations urgently, capturing learnings, securing root-cause analysis, stock correction, and implementing corrective and preventive actions based on customer feedback. * Documentation: Ensure product documentation is created and maintained at vendors for WSI and that production implements these requirements. * Supplier Evaluation: Evaluate potential new suppliers' production facilities and quality systems. 2. Implement & Follow Up * Process Implementation: Ensure key processes and requirements according to WSI are implemented. * Inspection Procedures: Follow product inspection procedures and ensure competent inspectors are calibrated at all times at vendors. * Communication: Ensure production engineers and quality assurance departments at vendors are updated with requirements and ensure implementation. * Customer Feedback: Communicate customer feedback and quality performance metrics, securing proactive actions. EXPERIENCE: * Minimum of 5 years of hands-on experience in manufacturing within the home furnishing merchandise sector. * A high school degree is required. * Extensive knowledge in the respective home furnishing product category, including constructions, materials, product, and quality levels. * Strong understanding of production processes and technologies. * Skilled in process evaluation techniques and analysis of suppliers' working methods and performance. * In-depth knowledge of product requirements, regulatory standards, and process test requirements. * Comprehensive understanding of product and materials value chain and cost aspects. COMPETENCIES & TECHNICAL SKILLS: * Basic level of English communication. * Ability to communicate in Chinese is preferred. * Strong analytical and structured approach to problem-solving. * Genuine interest in understanding production realities and continuous improvements. * Ability to make decisions and solve problems with a holistic view, maintaining a sense of urgency and uncompromising attitude towards quality. * Ability to motivate and lead colleagues and vendors to ensure product quality and customer satisfaction. * Capability to lead projects and ensure their successful implementation. * Curiosity to learn about customers’ needs and requirements, and a commitment to continuous learning. Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values. Today, we are a USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. The Global team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Responsibilities

The Production QA will lead quality aspects of new product implementation and maintain consistent quality standards across vendor production. This role involves driving process improvements, conducting audits, and managing product deviations to ensure compliance with company requirements.