Production Services Lead - Technical Change Management at Bunnings

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Change Management, ITIL Service Management, Change Management, CAB Leadership, ITSM Frameworks, ServiceNow, CSDM Understanding, Stakeholder Influence, Collaboration, Continuous Improvement, Strategic Mindset, Program Management, Project Delivery, Resource Coordination, AI Initiatives, Technology Strategy Alignment

Industry

Retail

Description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build We are seeking an experienced Production Services Lead with strong technical change management experience to lead our dedicated team at Bunnings. About the role If you’re ready to lead change and make a real impact, this is your opportunity to help shape the future of technology at Bunnings. Our team plays a critical role in keeping systems reliable and secure, and we’re looking for someone who can guide us through complex change with confidence and clarity. You’ll partner with senior leaders and talented tech teams to deliver safe, seamless technology changes that support our business every day. Inspiring you to give it a red-hot go is what we’re all about. What’s involved This role is about more than managing processes – it’s about creating pathways that are yours to build. You’ll: Lead and evolve our ITIL-based Change Management process, ensuring every change is assessed, approved and implemented safely. Be a key voice on the CAB (Change Advisory Board), helping us deliver technology changes that meet audit and compliance requirements. Act as the go-to person between Technology and the business during major incidents, coordinating resources and updates to restore critical services quickly. Taking advantage of AI initiatives, drive improvements to our ServiceNow platform and broader service management practices, making life easier for our teams. Work with product owners and project managers to ensure smooth transitions from project delivery to ongoing support. Champion ITSM adoption and continuous improvement across the organisation. Partner with senior leaders to align technology strategy with business needs and priorities. About you You are an experienced technology leader who excels in navigating complex environments. With a strong blend of technical expertise and strategic insight, you confidently influence stakeholders at all levels. Collaboration comes naturally to you, and you are dedicated to fostering trust and alignment across diverse teams. You will be part of a supportive and approachable team that values curiosity, continuous improvement and mutual success. You have the ability to influence senior stakeholders, manage complex programs and apply a strategic mindset alongside practical execution skills within production services. You additionally will have: 5+ Years Experience in technical change management within large enterprise technology environments. Extensive ITIL service management background with strong expertise in Change Management. Proven Experience leading CAB. Familiarity with ITSM frameworks and tools, particularly ServiceNow and an understanding of CSDM. ITIL Certificate 4 is required. Relevant qualifications in IT or related fields; Agile or PRINCE2 certifications are highly regarded. Ready to join us? Apply now and help us shape what’s next for technology at Bunnings. There are a million ways to make an impact – this could be yours. You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

Responsibilities

Lead and evolve the ITIL-based Change Management process, ensuring safe assessment, approval, and implementation of changes. Act as the liaison between Technology and the business during major incidents to restore critical services quickly.