Freshways is one of the UK’s leading independent dairy companies, supplying high-quality dairy products to retailers, food service providers, and wholesalers across the country. We take pride in our commitment to quality, food safety, and operational efficiency. As we continue to grow, we are looking for a dedicated and experienced Production Supervisor – Shift Manager to join our team and help drive excellence on the production floor.
About the Role
As a Production Supervisor – Shift Manager, you will be responsible for overseeing the daily production operations of our dairy plant during your assigned shift. You will play a critical role in ensuring our products are produced safely, efficiently, and to the highest quality standards.
This is a hands-on leadership role requiring excellent people management, coordination, and communication skills.
This role is 5 days over 7 including weekends, with some training to be provided at our Acton, West London site

Key Responsibilities:

• Lead and supervise production teams, including filler and dairy operatives, to meet daily production targets.
• Management of packaging and raw materials.
• Ensure all staff are trained, competent, and working to standard operating procedures.
• Oversee product quality and safety, ensuring compliance with legal and internal standards.
• Report daily production figures, KPI’s and issues to the Factory Manager.
• Manage staffing levels, including rota planning and shift coverage.
• Organise and monitor shift handovers and break times to reduce downtime.
• Liaise with Warehouse, Technical, and Engineering departments for seamless operations.
• Identify, report, and support resolution of machine breakdowns and stoppages.
• Enforce high standards of hygiene, food safety, and housekeeping.
• Support changeovers and end-of-day processes to maintain production flow.
• Drive a culture of continuous improvement, accountability, and quality awareness.
• Act as Shift Lead and cover for the Factory Manager when required.

Candidate Profile – What We’re Looking For:

• Proven experience in a supervisory role within food manufacturing, ideally dairy.
• Strong knowledge of food safety, HACCP, and quality compliance standards.
• Effective leadership, communication, and team coordination skills.
• Hands-on and practical with a proactive, problem-solving mindset.
• Ability to work flexibly, including shift work and weekends as required.
• Competent in Microsoft Office and other production-related software.

Job Types: Full-time, Permanent
Pay: £38,000.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Smethwick B67: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Lead and supervise production teams, including filler and dairy operatives, to meet daily production targets.
• Management of packaging and raw materials.
• Ensure all staff are trained, competent, and working to standard operating procedures.
• Oversee product quality and safety, ensuring compliance with legal and internal standards.
• Report daily production figures, KPI’s and issues to the Factory Manager.
• Manage staffing levels, including rota planning and shift coverage.
• Organise and monitor shift handovers and break times to reduce downtime.
• Liaise with Warehouse, Technical, and Engineering departments for seamless operations.
• Identify, report, and support resolution of machine breakdowns and stoppages.
• Enforce high standards of hygiene, food safety, and housekeeping.
• Support changeovers and end-of-day processes to maintain production flow.
• Drive a culture of continuous improvement, accountability, and quality awareness.
• Act as Shift Lead and cover for the Factory Manager when required