LOCATION:

100 East Beaver Creek Road, Richmond Hill, Ontario, L4B 1J6
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

WHY IS THIS ROLE IMPORTANT:

The Production Supervisor (Team Lead) will assist the Pharmacy Operations Management Team in overseeing the day to day workflow process of their department within Operations, and to ensure optimal customer service to clients and the needs of the staff and the organization are met. The Lead will provide coaching, and leadership to their teams, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a Supervisor/Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders.

WHAT YOU’LL DO:

• Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.
• Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients
• Organize and manage the workloads and priorities of the team
• Provide effective leadership and regular coaching to team members to improve productivity and their development, and to keep them informed on current and new processes
• Regularly meet with the Pharmacy Management team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive subject area, mid-year and annual reviews are conducted
• Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation
• Ensure proper daily staffing levels to optimize performance of the operation and the staff.
• Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property
• Ensure effective integration of new team members to the organization
• Effectively communicate with customers to provide information and thorough feedback regarding their inquires
• Ensure the effective completion of all tasks within the operation
• Ensure employee compliance with guidelines and standards for the operation
• Ensure that proper customer service standards are set, in collaboration with Operations Manager, and ensure that the operation meets these standards
• Ensure ongoing staff communications on client service matters to ensure a high level of client satisfaction
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.