We are Canada’s largest independent information technology services firm, and after 45 years, we’re still growing! Join us as a “Production Support Analyst.
Seeking a Production Support Analyst to manage incidents, troubleshoot application issues, and ensure system stability across cloud, database, and infrastructure environments.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Proven experience in production support, including incident management, troubleshooting, and root cause analysis.
• Strong Java programming and debugging capabilities.
• Solid understanding of Unix/Linux operating systems.
• Familiarity with Azure Cloud services and environments.
• Hands-on experience with DevOps and monitoring tools, such as Jenkins and Dynatrace.
• Proficient in working with relational databases, including Oracle and SQL MI.
• Monitor and support production systems, ensuring high availability and performance.
• Investigate and resolve incidents, perform root cause analysis, and implement preventive measures.
• Debug and troubleshoot application issues using programming and system logs.
• Manage and maintain system operations on Unix/Linux environments.
• Support cloud-based infrastructure and deployments.
• Collaborate with teams using DevOps and monitoring tools for continuous improvement.
• Perform database checks, query analysis, and support data-related issue resolution.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Proven experience in production support, including incident management, troubleshooting, and root cause analysis.
• Strong Java programming and debugging capabilities.
• Solid understanding of Unix/Linux operating systems.
• Familiarity with Azure Cloud services and environments.
• Hands-on experience with DevOps and monitoring tools, such as Jenkins and Dynatrace.
• Proficient in working with relational databases, including Oracle and SQL MI.
  

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