Production Support Analyst

at  Colonial First State

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

YOUR CAPABILITY AND EXPERIENCE

• A foundational understanding of incident management processes and technology platforms is beneficial.
• Experience in a technology or support-related role is advantageous but not essential; we welcome candidates with a passion for learning and problem-solving.
• Experience in collaborating with cross-functional teams to deliver the desired business outcome.
• Excellent communication and collaboration skills, with a customer-focused approach.
• Strong analytical skills and the ability to prioritise and manage multiple tasks.

• Play a crucial role in maintaining the smooth operation of the EDGE platform by identifying, investigating, and assisting in resolving platform issues.
• Manage the triaging of incidents, categorising their priority, and ensuring the appropriate teams are engaged for resolution.
• Collaborate with internal teams and external vendors to deliver quick and effective solutions.
• Gain hands-on experience with industry-leading tools, systems, and processes while working alongside experienced professionals.