Production Support Analyst at Encora

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, VB, .NET, Red Hat Linux, Shell Script, Java, OpenShift

Industry

IT Services and IT Consulting

Description

Production Support Analyst Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Experience: 4 years Job Mode: Contract Work Mode: On-site Responsibilities: Incident Management: Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards. Ticket Handling: Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions. Issue Resolution: Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed. Root Cause Analysis: Identify recurring problems and implement preventative measures to minimize future occurrences. Communication: Effectively communicate status updates, outages, and other important information to stakeholders during production hours. Collaboration: Work closely with development teams, vendors, and external partners to address system issues and enhance overall system performance. Continuous Improvement: Proactively identify areas for process improvement and implement changes to improve efficiency and customer satisfaction. Reporting: Generate regular reports on incident trends, ticket resolution times, and other key metrics to help inform decision-making and drive continuous improvement efforts. Team Support: Assist in training new team members and provide guidance to junior staff members as needed. On-Call Support: Participate in after-hours on-call rotations to ensure system stability and availability outside of standard business hours. Your duty involves working with different stakeholders from business, operations and technology teams. You are expected to act as a proxy for PB GMET Dev team throughout the projects. Skills : SQL, VB, .NET Red Hat Linux, Shell Script, Java OpenShift About Encora Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Responsibilities

The Production Support Analyst is responsible for managing incidents, troubleshooting complex technical issues, and ensuring effective communication with stakeholders. They also focus on continuous improvement and collaboration with various teams to enhance system performance.