Production Support Analyst at Encora

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, AS400, Control-M, Mainframe, Unix Shell Scripting, Geneos, Splunk

Industry

IT Services and IT Consulting

Description

Production Support Analyst Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Experience: 2 years Job Mode: Contract Work Mode: On-site Key Responsibilities: Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully Provide support for annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler • Good to have understanding and experience of ITIL methodology [service operation] Skills : SQL AS400 Control-M Mainframe Unix Shell Script Geneos Splunk About Encora Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Responsibilities

The Production Support Analyst is responsible for investigating production issues, managing user responses, and ensuring system availability according to agreed SLAs. They also log incident tickets, follow up on defect closures, and support disaster recovery exercises.