Production Support Analyst, Reference Data, Associate, Technology at Morgan Stanley

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Shell Scripting, Python, Perl, JavaScript, UNIX, LINUX, Automation, ITIL, SDLC, Agile, Cloud Technology, CI/CD, Data Streaming, Grafana, Dynatrace, AppDynamics

Industry

Financial Services

Description

On a typical day, a Production Support Analyst will primarily be responsible for monitoring system alerts, incident management, problem management and user escalations/tickets via ServiceNow. You will use your expertise to tune and push our systems beyond their normal limit. You will troubleshoot issues across the entire stack: software, application and network. You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services. Participate in SRE improvements towards the stability of the plant. Represent the Reliability & Production Support (RPE) organization in application design reviews and operational readiness exercises for new and existing services. Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call rotation, and be point of escalation during critical incidents Bachelor in Computer Science, Computer Engineering or related technology field Strong Hands on knowledge in SQL server, Sybase and DB2 or MongoDB Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands. Strong Hands-on in SQL, Shell Scripting, Python, Perl, JavaScript Knowledge in scheduling tools such as AutoSys, Crontab, Control-M Must thrive in a high-pressure environment and enjoy working on new challenges. Knowledge of ITIL Principles and SDLC flow along with Agile development practices Knowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders. Knowledge of cloud and related technology Similar work experience of 5~8 years of experience. Knowledge and experience in the banking industry Knowledge in equities and fixed income products would be advantageous Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc. Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc. Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant, but others are acceptable. Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on. Practical experience running large-scale online systems is always an advantage. Certification would be a plus Experience in Cloud / Distributed computing technology or certification is a plus Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

The Production Support Analyst will monitor system alerts, manage incidents, and troubleshoot issues across software, application, and network stacks. They will also drive automation improvements and participate in operational readiness exercises for services.