Production Support Analyst - SQL DBA at RIDIK TECHNOLOGY SERVICES PTE LTD
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

8000.0

Posted On

29 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Mandatory Skill: MS SQL DBA, Always-on, Performance Tuning

Core Database Administration

  • Manage and maintain SQL Server instances across development, QA, and production environments.
  • Configure and support Always-On Availability Groups, failover clusters, and other HA/DR solutions
  • Perform database installations, upgrades, patching, and migrations across SQL Server versions (2008–2019)
  • Conduct performance tuning using indexing strategies, query optimization, and monitoring tools like SQL Profiler and Extended Events

️ BAU (Business-As-Usual) Support

  • Provide L3-level support for escalated tickets from L2 teams, including incident resolution and root cause analysis
  • Participate in 24x7 production support, including weekend and off-hours coverage for outages and scheduled activities
  • Troubleshoot issues related to login failures, port conflicts, TLS/SSL handshakes, and cross-server connectivity
  • Coordinate with infrastructure teams (eg, firewall/DNS) to resolve network-related SQL issues

Monitoring & Reporting

  • Set up and maintain automated alerts, health checks, and performance dashboards.
  • Redesign and automate SQL reports based on business requirements
  • Document resolution steps and best practices in centralized knowledge bases

Testing & Deployment

  • Support UAT data setup for bug fixes and application releases
  • Coordinate deployments to UAT and production environments in collaboration with development and infrastructure teams.
  • Participate in Change Advisory Board (CAB) meetings for approval of DB changes

Security & Compliance

  • Configure and maintain user roles, permissions, and SQL security policies.
  • Provide audit deliverables for internal and external audits

Ensure compliance with organizational standards for data integrity and access contro

Responsibilities

Please refer the Job description for details

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