Production Support Analyst - Trading at Talan

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

120000.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Application Production Support, System Stability, Performance Monitoring, Incident Management, Problem Management, Shell Scripting, Powershell, Batch Scripting, SQL, TCL, Perl, Python, Agile, CI/CD, Jenkins, Docker

Industry

IT Services and IT Consulting

Description

Company Description With 7,000+ experts in 20 countries, Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. Certified Great Place To Work, we’re aiming for €1B revenue by 2025. At Talan, we believe in Positive Innovation — using technology to serve people and society. Job Description Location: Chicago (Hybrid – at least 4 days onsite/week) Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B). The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business. Role and responsibilities Diagnose and resolve application issues promptly to ensure smooth operations. Follow escalation, incident, and problem management protocols. Work with internal teams to improve processes and boost application reliability. Manage the full lifecycle of specific projects when assigned. Share knowledge with the team to maintain 24/6 global follow-the-sun support. Liaise with other branches to strengthen teamwork and service quality. Provide out-of-hours or weekend support when required, sometimes on short notice. Create and maintain detailed incident/problem tickets, including all resolution steps. #LI-MNRK Qualifications Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance. Knowledge of FIX and other order/rfq/trading protocols is mandatory Minimum 5+ years of experience in application production support to the business on a trading desk. Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc). Experience working with relational and no-relational databases, good SQL skills Programming background in scripting language (TCL, Perl, Python, etc.) Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc) Experience and knowledge in ELK stack, RabbitMQ Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support). Excellent analytical and problem-solving skills, with the ability to work under pressure. Knowledge on Capital Market and Investment Banking Activities is a plus Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: 💸 The salary range for this role is US$70,000 - US$120,000 💵 401(k) retirement plan with company matching 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 📴8 paid holidays + 5 sick days + 2 personal days per year ❤️‍🩹Company health, dental, and vision insurance plans + FSA 🦺Voluntary STD and LTD 🚍 Commuter/transit benefits All your information will be kept confidential according to EEO guidelines. Contract Type: Permanent contract Compensation: USD70000 - USD120000 - yearly

Responsibilities

The candidate will be responsible for diagnosing and resolving application issues promptly while following escalation and incident management protocols to ensure smooth operations. This role also involves managing project lifecycles, sharing knowledge for 24/6 global support, and liaising with other branches to enhance service quality.