Production Support and Business Analyst, Associate at Morgan Stanley

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Solution Design, User-Centric Techniques, Data Analysis, End User Testing, Support Ticket Management, Communication Skills, Time Management, Presentation Skills, MS Office, Design Thinking, Financial Services Experience, Data-Driven Solutions, Relationship Building, Attention to Detail, Self-Starter

Industry

Financial Services

Description

Business Analysis - Performing business analysis and solution design activities, including articulating requirements in the form of use cases, capabilities, user stories, detailed functional requirements, acceptance criteria and User Interface mockups - Employing user-centric and Design-Thinking techniques to optimize user experience for functional and reporting solutions - Establishing and maintaining strong working relationships with all project stakeholders and constituents, including technology teams - Conduct data analysis to help inform requirements and/or solution design - Leading and conducting end user testing (UAT) activities - Triaging incoming support tickets - Addressing common end user queries and issues - Escalating and working with to Product, Vendor and/or Technology teams and following up with business stakeholders, product owners/managers and internal technology teams through the closure of issues - Maintaining team artifacts including run books, frequently asked questions, status updates and metrics production - Maintaining Service Now Ticketing system - Supporting onboarding new products into support service offering - Undergraduate degree - 2+ years of experience, including proven business analysis, solution design (incl. use of Design Thinking techniques) - Ability to manage multiple demands and changing priorities - Independent self-starter who can manage multiple activities to aggressive deadlines - Ability to build relationships across regions and functions, partnering with team members of all levels - Strong written and verbal communications skills, attention to details, and effective time management - Strong presentation skills, including the ability to synthesize large amounts of data and information to create polished PowerPoint presentations for various levels of management - Eagerness to learn the business and understand detailed requirements - Excellent MS Office skills, including Excel, and PowerPoint - Comfortable with working in a matrix and/or virtual team structure Skills that will help you in the role: - Experience working in the financial services industry - Experience of analyzing large data sets and designing and implementing data-driven solutions Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

The role involves performing business analysis and solution design activities, including articulating requirements and conducting data analysis. Additionally, it includes triaging support tickets and maintaining team artifacts.