ABOUT US

At CoreKonnect, we believe people are the true drivers of organizational success. We partner with leading businesses to deliver end-to-end workforce solutions across Technology, Finance, HR, and Business Operations. Our mission is simple: to connect exceptional talent with the businesses that need them most.
We are currently seeking a proactive IT Production Support Engineer with expertise in Cloud (AWS/Azure) and DevOps practices to join our client’s team. This is a critical role supporting business applications and ensuring system stability, scalability, and performance.

REQUIRED SKILLS & EXPERIENCE

• Strong knowledge of AWS and/or Azure cloud platforms.
• Hands-on experience with Python and Shell scripting.
• Working knowledge of Windows/Linux environments.
• Familiarity with DevOps pipelines (Jenkins, GitHub Actions, etc.).
• Experience with schedulers such as Autosys or Windows Scheduler.
• Solid understanding of L1/L2 IT Production Support processes and best practices.
• Proficiency with ticketing systems, reporting, and shift management.

• Provide L2 support for applications hosted on AWS/Azure platforms.
• Monitor and maintain cloud infrastructure using native and third-party monitoring tools.
• Troubleshoot issues across applications, infrastructure, and CI/CD pipelines.
• Automate operational tasks using Python, Shell scripting, and Power Automate.
• Support and maintain Business Intelligence tools (e.g., Power BI, Cognos).
• Collaborate with development and cloud engineering teams to resolve incidents and drive preventive solutions.
• Act as an escalation point and ensure quality gatekeeping for tickets before L3 handoff.
• Manage incidents and service requests in line with ITIL best practices and defined SLAs.