ABOUT THE COMPANY:

FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation.
Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax.

POSITION OVERVIEW:

FastSpring is hiring a Production Support Software Engineer who thrives on solving complex problems and keeping systems running smoothly. In this role, you’ll play a critical part in maintaining system stability by triaging, investigating, and resolving technical product issues that arise through our client-facing support teams.
This role requires a strong understanding of system-wide interactions and platform dependencies, with a focus on diagnosing and resolving production issues across the stack. You’ll collaborate closely with multiple scrum teams, contribute to architectural and algorithmic improvements, and play a role in maintaining system reliability.

EXPERIENCE & QUALIFICATIONS:

• 3+ years of experience supporting and maintaining Java-based applications, including release support, issue triage, root cause analysis, and implementing or recommending system fixes.
• Strong understanding of RESTful services and service-oriented architecture with public APIs.
• Front-end experience with HTML, CSS, JavaScript, jQuery, and Angular.
• Hands-on experience with unit testing, mocking, and test automation.
• Familiarity with Amazon Web Services (AWS), including EC2, S3, RDS, and DynamoDB; experience with AWS Lambda is a plus.
• Experience working in Linux environments; knowledge of containers and Docker is a plus.
• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.

• Apply effective troubleshooting techniques to resolve issues, and thoroughly document all actions taken.
• Collaborate with customer-facing teams to ensure timely and effective resolution of customer-reported issues.
• Respond to production incidents and apply continuous improvement practices to drive long-term solutions.
• Perform advanced query analysis and troubleshooting using relational databases (e.g., PostgreSQL).
• Build strong relationships and work cross-functionally with stakeholders across multiple teams.
• Demonstrate adaptability in a dynamic environment, with a strong sense of ownership from issue identification through resolution.
• Participate in design and code reviews to support quality and knowledge sharing across the team.
• Maintain flexible working hours to support collaboration with both local and remote team members.