Production Support Engineer at McMillan Shakespeare Group (MMS)

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Azure Dev Ops, ITIL, ServiceNow, Agile Processes, Software Development Lifecycle

Industry

Financial Services

Description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Here’s how you will make a difference in this role… The Production Support Engineer is responsible for the availability/health of the production environment of the relevant systems under the management of the Production Support scope, identifying recurring issues to drive a permanent solution, identifying and recording risks, and has a strong customer focus to improve the customer/user experience across the MMS Group. The Production Support Engineer will be responsible for resolving incidents/ fulfilling requests, following ITIL good practice of Incident and Problem Management discipline for managing & reducing Production incidents. At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include: Monitoring of production platforms (servers, services, databases, applications) via monitoring tools, and response to alerts, where there is a risk to service availability Server patching/upgrades/maintenance Monitoring of batch processing and addressing failures (RDS, ABAT & Online Claims) Configuration of ABAT & RDS Triage of data issues SFTP configuration and management Production releases Data fix deployments Scheduled reporting Support of payments processing At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include: Good understanding of SQL Knowledge of Azure Dev Ops ITIL knowledge Demonstrated 2 years experience in production support Knowledge of ServiceNow and Agile processes Knowledge of Software Development Lifecycle (SDLC, aka. Application Development Lifecycle), for requirement analysis, design, development, testing, implementation, documentation and evaluation What we can offer you: Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

Responsibilities

The Production Support Engineer is responsible for the availability and health of the production environment, identifying recurring issues, and improving the customer experience. Key tasks include monitoring production platforms, server maintenance, and incident resolution.