WHY JOIN?

We are seeking an experienced Production Support Engineer to join our team supporting a Data & Analytics program for the U.S. Department of Veterans Affairs. This role blends elements of Site Reliability Engineering and Cloud Engineering, focusing on ensuring the stability, reliability, and performance of cloud-hosted services, data pipelines, and DevOps processes.
The ideal candidate will have a strong understanding of modern cloud platforms, monitoring/alerting systems, and CI/CD pipelines, with a problem-solving mindset for troubleshooting production issues in real time.

REQUIRED QUALIFICATIONS

• 5+ years of experience in Production Support, Site Reliability Engineering, Cloud Engineering, or related roles.
• Strong understanding of cloud-hosted services (AWS and/or Azure) and associated monitoring tools.
• Experience with data pipelines, ETL/ELT processes, and data platform operations.
• Proficiency with DevOps tools (e.g., Jenkins, GitLab CI/CD, Terraform, Ansible).
• Solid grasp of Linux/Unix system administration and troubleshooting.
• Familiarity with containerization (Docker, Kubernetes) and orchestration.
• Strong problem-solving skills and ability to work under pressure in high-availability environments.
• Excellent communication and collaboration skills.

PREFERRED QUALIFICATIONS

• Programming or scripting experience in Python, Bash, or similar languages.
• Experience supporting large-scale Data & Analytics platforms.
• Knowledge of monitoring/logging tools (CloudWatch, Azure Monitor, Prometheus, Grafana, Splunk, etc.).
• Experience working within federal government environments.

• Monitor, troubleshoot, and resolve issues impacting production systems, pipelines, and analytics applications.
• Maintain and improve system reliability, scalability, and performance for cloud-hosted services.
• Support and optimize CI/CD pipelines for data and analytics workloads.
• Work closely with development, DevOps, and data engineering teams to ensure smooth deployments and minimal downtime.
• Implement monitoring, logging, and alerting solutions to proactively detect and address issues.
• Perform root cause analysis and create permanent fixes for recurring problems.
• Support automation of operational tasks using scripting and programming languages.
• Participate in incident response, on-call rotations, and post-incident reviews.