Production Support Specialist at ANCHANTO PTE LTD

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving, Customer Service, Analytical Skills, Time Management, Multitasking, Proactive Mindset, Team Player, Process-Oriented, Active Listening

Industry

technology;Information and Internet

Description

Role Overview Position: Product Support Specialist The Product Support Specialist will act as a product expert and primary point of contact for end users, helping them effectively use the platform to improve productivity, increase business outcomes, and reduce errors. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. Key Competencies Required Bachelor’s degree (mandatory) Willingness to work in shifts Excellent written and verbal communication skills Active listener with the ability to communicate effectively via email, phone, chat, or Teams Strong analytical and problem-solving skills High level of accountability, integrity, and time management Ability to multitask in a fast-paced environment Willingness to learn and adapt quickly, with the ability to think proactively and act fast Process-oriented approach with strong problem analysis skills Strong team player, ready to support the team in all situations Roles & Responsibilities Act as a product expert, assisting users in effectively using the platform to improve productivity, grow business, and minimize errors Interact with end users through chat, email, phone, or Teams Serve as the face of the company, helping customers adopt the technology and simplify management of their online and logistics operations Respond to user queries promptly with courtesy, accuracy, and professionalism Clearly explain the root cause of issues, resolution provided, and next steps, helping build user trust in the product and the organization Ask relevant questions to gather accurate information and document details for tracking and resolution Track and manage queries by logging tickets, maintaining follow-ups with internal teams, and keeping users informed of progress Collaborate closely with internal teams to ensure timely and effective issue resolution Stay updated on current technologies and product enhancements Maintain transparent and healthy communication with managers and peers Personal Attributes Positive Attitude – Friendly, professional demeanor that contributes to a positive customer experience Team Player – Works collaboratively with cross-functional teams to deliver seamless support Proactive Mindset – Takes initiative to resolve issues and consistently exceeds customer expectations

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Responsibilities

The Product Support Specialist will assist users in effectively using the platform to improve productivity and minimize errors. They will interact with end users through various communication channels and ensure timely issue resolution.