Production Support Specialist at Valley Bank

Morristown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office Suite, Adobe, Web-Based Systems, Virtual Tools, Customer Relationship Management, Loan Origination Systems, Point of Sale Systems, Communication Skills, Organizational Skills, Problem Resolution Skills, Attention to Detail, Customer Service, Training, Data Analysis, Salesforce Marketing Cloud, BSA Compliance

Industry

Banking

Description

The Production Support Specialist will be responsible for the ongoing support of technology for the Consumer Lending (CL) sales and operations teams. In addition, this role would aid in the advancement of the division by supporting the sales and service initiatives of the bank with assisting on reporting, strong process alignment and increased production. Responsibilities include but are not limited to: * Utilize and gain a solid working knowledge of all Customer Relationship Management systems (CRM), Loan Origination Systems (LOS) and Point of Sale Systems (POS) used by Consumer Lending (CL) to support and train other team members. * Assist the Manager Business Support - CL with weekly/monthly divisional sales - service communications. * Preparation of meetings, team building exercises and reports. Assist in analyzing data for opportunities available to the division, including planning events and tracking - inputting results. * Partner with IT to develop more robust reporting for business lines. * Help advance knowledge and output of Salesforce Marketing Cloud and Lead Mailbox to support Consumer Lending. Other Responsibilities: * Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff. * All other duties as assigned by manager. Qualifications Required Skills: * Highly skilled in all MS Office Suite programs, Adobe, other software, web-based systems and virtual tools (Teams, Zoom, etc.). Being computer savvy is an absolute must. * Ability to learn new systems and technologies with ease. * Some experience and/or working knowledge of Banking principles. * Background/Experience in Customer Service and/or Support. * Willingness to present in front of groups face to face or on video. * High energy. Strong communication skills, both verbal and written. * Strong organizational, problem resolution skills, attention to detail. * Ability to handle multiple projects simultaneously and to prioritize assignments. * Ability to take direction. Required Experience: * Valid Driver's license. * High School Diploma or GED. Minimum of 1 year of experience in a Customer Service and/or Support role and related experience. * Prior experience facilitating presentations and systems training Bachelor's degree in a related field preferred.

Responsibilities

The Production Support Specialist will support technology for the Consumer Lending sales and operations teams, aiding in sales and service initiatives. Responsibilities include training team members on systems, assisting with communications, and analyzing data for opportunities.