QUALIFICATIONS

• Ability to listen, follow directions, and work efficiently with minimal supervision.
• Strong customer service and communication skills.
• Basic knowledge of garment types and categories (e.g., shirts, pants, gowns).
• Ability to work at a consistent pace to meet production goals.
• Previous experience in retail, donation processing, or merchandise presentation is a plus.

ESSENTIAL FUNCTIONS & DUTIES

• Politely and professionally receive donations from donors and issue donation receipts.
• Sort, hang, price, and color-code garments and wares according to established guidelines.
• Maintain prescribed production levels and rotate stock on a timely basis.
• Present merchandise neatly on appropriate racks and shelves per merchandising standards.
• Assist with textile color rotation following established procedures.
• Keep both the sales floor and production areas clean, organized, and safe.
• Greet customers with a courteous, friendly, and professional attitude.
• Provide prompt, efficient, and accurate customer service at all times.
• Direct customers to appropriate departments and provide general information as needed.
• Remain alert to potential shoplifting and report suspicious activity to management.
• Maintain a well-groomed appearance and follow dress code requirements, including wearing a name badge and vest.

ADDITIONAL FUNCTIONS/DUTIES

• Refer all customer complaints to management on time.
• Answer the telephone promptly using established etiquette procedures.
• Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• React calmly and respond to emergencies.
• Perform other duties as assigned by the General Manager.
• Pass a background/drug screen upon employment