Production Team Member - Tim Horton's at BFS FOODS

Parkersburg, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Teamwork, Communication, Attention to Detail, Time Management, Problem Solving, Food Preparation, Sanitation, Customer Interaction, Order Accuracy, Speed of Service, Product Knowledge, Health Compliance, Visual Presentation, Hospitality, Safety Procedures

Industry

Food & Beverages

Description

Job Details Job Location: 578 - Tim Hortons - Parkersburg, WV 26104 The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. REPORTS TO: General Manager Hospitality & Guest Service Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue Listens carefully to guests and apologizes for the experience in the case of a complaint Restaurant Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided Prepares all products as required, following the order monitor to ensure the accuracy of every order Communicates showcase and product needs to ensure proper product availability for guests Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies & Procedures Follows all restaurant policies, procedures and standards Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager Health & Safety Works in compliance with occupational health and safety legislation Knows, understands and follows safe work practices and procedures Uses or wears personal protective equipment or clothing as required Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone Qualifications Postural & Physical Demands Requirements Frequent reaching above waist, chest, and shoulder level, as well as below waist level Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.) Continuous standing on tiled surfaces for all tasks Ability to stand for long periods of time without a break Frequent hip flexion while walking for all tasks Occasional lifting of boxes of supplies/products weighing from

Responsibilities

The Production Team Member is responsible for delivering exceptional guest experiences through outstanding service and product quality. They must maintain cleanliness and organization in the restaurant while ensuring accurate order preparation and prompt service.