CONSTANT INNOVATION AND SERVICE EXCELLENCE CONTINUE TO POSITION TOTAL IT GLOBAL AS A DIGITAL EXPERIENCE ENABLER AT THE LEADING EDGE OF INNOVATION.”

Our URL :- https://totalitglobal.com/

Production Technology Help Desk Analyst you will be responsible for the Tier 1 support of our AppleTV+ production clients. This includes the troubleshooting of our hardware and software assets, account setup and support, and ticket management. This role is the frontline of Production Technology Operations Support and, as such, is expected to bring Apple’s unique and amazing level of service to our productions. A strong drive for outstanding customer service coupled with attention to detail is critical to success.

• Utilize Help Desk ticket management software to coordinate support tickets * Respond to customers via written, voice, and video communications
• Troubleshoot Macs, iOS devices, monitors, printers, and other technology assets deployed to productions
• Provide support for macOS, iOS, and internally deployed software
• Provide basic system account management
• Diagnose and troubleshoot issues related to basic network connectivity
• Provide remote support to production clients via written, voice, or video sessions * Provide a best-in-class and unique white glove Apple experience to Apple TV+ clients
• Work closely with field support engineers, system engineers, and Help Desk colleagues to triage and solve issues
• Maintain close relationships and collaborate with Apple TV+ productions, partner teams, and IS&T departments
• Develop and maintain a working knowledge of trends and best practices within Apple
• Work to defined support SLAs, and from knowledge bases.
• UK/Europe remote based

Job Type: Full-time

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (required)