Professional 1, Information Technology at Western Digital

Kuching, Sarawak, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure, IT Operations, Incident Resolution, Service Request Fulfillment, Incident Management, Service Level Agreements, IT Security Solutions, Patch Management, Network Integration, Server Infrastructure, Performance Optimization, Project Management, Process Improvement, IT Service Management, Problem-Solving, Analytical Skills

Industry

Computer Hardware Manufacturing

Description

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities: Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site. Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment. Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary. Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality. Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols. Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects. Contribute to the maintenance and enhancement of IT systems' reliability, security, and performance optimization. Participate in the management and support of site-specific IT projects, including meticulous planning, execution, and progress tracking. Engage in process improvement initiatives to elevate service delivery standards and operational efficiency. Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms. Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness. Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices. Qualifications Required: Bachelor’s Degree in Information Technology, Computer Science, or related field Preferred: Basic knowledge of IT infrastructure, networking, and system administration Eagerness to learn, innovate, and grow in a global IT environment Skills: Familiarity with IT service management concepts (e.g., ITIL) is a plus Strong problem-solving, analytical, and communication skills. knowledge in AI, Data Analytics, Machine Learning preffered. Additional Information WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected]. Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Information Technology Work Location: Sarawak Kuching Office--LOC_HGST_MYS1

Responsibilities

This critical role involves overseeing and maintaining mission-critical IT operations for user support systems, including desktops, laptops, and printers, while ensuring strict adherence to IT Service Level Agreements. Responsibilities also include administering IT Security solutions, patch management, and liaising with global teams for infrastructure project integration.