JOB SUMMARY

This position provides advanced professional level administrative support to the Director and Supervisors of the Appeals, Legal Services, & Disclosure Division. This position’s creativity, proactive efforts, and attention to detail enhance the operation of the division.
This position manages the day-to-day office activities of the division. Provide professional assistance to the attorneys and appeals officers of the division. Act as initial public contact on inquiries from taxpayers, government officials or employees, and direct callers to the appropriate employee, division, or government agency.
Maintain the confidentiality of information and documents received as a result of performing responsibilities of the position and release information only as directed. Manage and maintain the complete processing of Revenue Notices, Attorney General Delegations of Authority for attorneys, Legislative Bulletins and Legislative Bill Summaries. Maintain and document various records and processes for the Appeals, Legal Services, & Disclosure Division. Provide expertise on various computer programs and job tasks.

MINIMUM QUALIFICATIONS

• Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors
• Knowledge of accounting systems sufficient to query and compile records and reports, and assist with preparing and maintaining spending plans, financial status reports, and budget requests
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files
• Skill in customer service sufficient to effectively communicate, listen to, and elicit information with tact and diplomacy
• Ability to respond effectively to sensitive inquiries and/or complaints
• Ability to analyze and make recommendations to management for new or revised administrative and program practices and procedures for smooth and efficient office operation

PREFERRED QUALIFICATIONS

• Experience in a high-pressure or sensitive environment requiring compliance with deadlines and production of high-quality work
• Skill in calendaring systems sufficient to arrange meetings and develop related agendas and materials
• Ability to set priorities, manage own time to meet deadlines, and multitask with limited direction and supervision
• Experience in three or more the following to provide technical assistance to division staff: Windows Operating System, Microsoft Office Suite (Microsoft Word, Microsoft TEAMs, Excel, PowerPoint and Outlook), Internet, DOR Rspace (Intranet apps including SharePoint, Power Automate, and Microsoft Forms), Virtual and Audit Room, Drupal, GovDelivery, Gentax, and Adobe Acrobat Professional
• Skill in problem-solving techniques to address issues where there is minimal historical guidance
• Detail-oriented
• Ability to learn quickly and adapt to new situations

PHYSICAL REQUIREMENTS

Requires occasional moving of articles such as boxes, accounting records, laptop computer, computer monitors, and other office items.

ADDITIONAL REQUIREMENTS

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.