Professional Customer Service

at  OMV Group

PROFESSIONAL CUSTOMER SERVICE

Date: Jan 14, 2025
Location: Bucharest, RO, 013329
Company: OMV Group
Overview of the Company
OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.
Our Business | OMVPetrom.com
At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.
Sustainability | OMVPetrom.com

Your tasks

• Handle and follow-up orders from order creation to invoicing to meet customer needs.
• Assist Borealis General Sales Manager in sales planning and process by collating data.
• Handle and follow up export documents to assure they arrive in time for customs clearance at the destination.
• Keep customer file updated in order to have all the latest commercial information available.
• Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards.
• Processes and maintains complex customer related master data including contracts.
• Processes and tracks various customer requests and contracts fulfillments.
• Places, cancels or adjusts orders. Pro-actively follow-up order income.
• Handles high volume requests coming via email, phone, portal, etc.

Your profile

• Bachelor’s degree: Business Adiminstration or similar
• Relevant professional experience: 2-3 years
• Proven customer support experience or experience as a client service representative; Experience in working with digital customer service tools is a plus.
• Track record of over-achieving objectives.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adpt/respond to different type of charcters.
• Advanced in English (other language skills considered as advantage)
• MS office + SAP/ other IT relevant systems (advantage)
• Willingness to learn in order to enrich knowledge with regards to market, products, customers.

What OMV Petrom can offer you

• Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
• You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.
• You can work from home, if the work activity allows.
• The number of your days off increase according to your work experience so that you’ll enjoy more free time.
• We aim to make your vacation days happier, by paying each vacation day double.
• Are you a top performer? Your work can be rewarded each three months based on performance results.
• Additional days off and various financial support for different events like marriage, child birth, etc.
• Access to LinkedIn Learning and a variety of development programs.
• Do you prefer cars or bikes? We have free private covered parking.

• Handle and follow-up orders from order creation to invoicing to meet customer needs.
• Assist Borealis General Sales Manager in sales planning and process by collating data.
• Handle and follow up export documents to assure they arrive in time for customs clearance at the destination.
• Keep customer file updated in order to have all the latest commercial information available.
• Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards.
• Processes and maintains complex customer related master data including contracts.
• Processes and tracks various customer requests and contracts fulfillments.
• Places, cancels or adjusts orders. Pro-actively follow-up order income.
• Handles high volume requests coming via email, phone, portal, etc