Professional Service Engineer at F. Hoffmann-La Roche Ltd - Poland

Yangon City, Yangon, Myanmar -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Organizational Skills, Technical Skills, Team Player, Self-Starter, Adaptability, Customer Support, Installation, Troubleshooting, Service, Repair, Medical Devices Experience

Industry

Biotechnology Research

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Professional Service Engineer A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. As a Professional Service Engineer, you are expected to provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems. Reviews and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and identifies if the responsibility for problem resolution falls to sales employees, or engineers. May promote the sale of service contracts The Opportunity Manages Site Readiness: Conducts pre-installation checks and provides consultation to ensure customer facilities are ready for new analyzer installations. Installs and Optimizes Analyzers: Installs and commissions Roche analyzers to ensure full functionality and adherence to specifications. Coordinates Problem Resolution: Collaborates with various internal teams to quickly resolve technical issues and expedite repairs. Maintains Operational Records: Keeps detailed records of performance reports and service activities. Manages Spare Parts Inventory: Maintains and monitors the balance of spare part stock. Provides Prompt Customer Support: Responds to customer inquiries, complaints, and service requests within 24 hours, providing prompt and complete solutions for instrument problems. Ensures Information Sharing: Shares critical updates and notifications on analyzers with team members to improve overall skill levels. Collaborates and Escalates: Works with regional service and support teams, escalating cases and reporting service activities and complaints in a timely manner according to company guidelines. Who you are Educational Requirement: Bachelor's degree in Engineering is required. Technical & Analytical Skills: Must have basic internet knowledge, strong analytical and problem-solving skills, and a willingness to work in a hands-on, technical role. Interpersonal & Communication Abilities: Excellent communication and interpersonal skills are essential, with a preference for proficiency in English to collaborate with international colleagues. Work Ethic & Self-Management: Must be an innovative, responsible, and reliable self-starter with the ability to manage stress and deadlines in a demanding environment. Team-Oriented & Adaptable: A proven team player with strong organizational skills, a high energy level, and a willingness to travel to various client sites. Experience in the medical devices industry is a plus. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Responsibilities

As a Professional Service Engineer, you will provide customer support through on-site installation, troubleshooting, service, and repair of complex equipment and systems. You will also manage site readiness, install and optimize analyzers, and maintain operational records.