Professional Services Consultant at Nexthink

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Technical Consulting, End User Computing, Automation, Product Upgrades, Customer Insights, Collaboration, IT Operations

Industry

Software Development

Description

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations. The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams. The main responsibilities of the role are as follows: • Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations • Experience on end user computing common issues and proper ways to solve it for enterprises • Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles • Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink • Provide actionable insights to customers and automation opportunities • Being part of customer’s internal process • Support customers’ initiatives on Nexthink areas of operations • Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build • Provide new insights to integrate Nexthink with existing solutions and internal processes; • Work against a set of Service Levels (SLs) • Stay current on product development/releases to a level required for the above activities; • This position requires 10% travel to headquarter for training purposes Qualifications • BE preferred in computer science, computer engineering • Minimum of 5+ years of experience in technical consulting, analytics & automation • History of data analysis and drive to actionable insights and automation • Experience over transformation projects (e.g. Win10, O365) • Extensive technical knowledge on end-user computing • Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input • Good knowledge of IT operations in a challenging environment #LI-Hybrid Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Responsibilities

The Professional Services Consultant will analyze customer datasets to drive insights for ongoing operations and maintain Nexthink application operations. They will work collaboratively with Service Delivery Managers and other teams to provide actionable insights and support customer initiatives.