Professional Services Coordinator at Axon

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

84240.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Coordination Skills, Customer-First Mindset, Communication Skills, Interpersonal Skills, Sales Force, Microsoft Office Applications, Smartsheet, Slack, Team Up, QUIP

Industry

Public Safety

Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Professional Services Coordinator, you will play a key role in supporting our Professional Services team and ensuring a seamless customer experience. You’ll partner with Professional Services Managers, sales representatives, customer success managers, and external vendors to communicate timelines and set clear service expectations. In this pre- and post-sale frontline role, you’ll help prepare Professional Services Managers for the deployment of Axon hardware, software, and trial programs while also coordinating contract details and implementation schedules. Success in this role requires strong organizational and coordination skills, a customer-first mindset, and the ability to thrive in fast-moving, cross-functional environments. What You'll Do Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Travel, 5%. Reports to: Manager, Professional Services - Deployment Operations Direct reports: 0 Act as a primary coordination liaison between internal and external resources and the Axon customers. Coordinates, and has direct responsibility for on-time deliverables, scheduling and/or specific set of tasks to support Axon Customers and our Professional Services and Trials team. Draft, edit and prepare correspondence, reports and other material using word processing, spreadsheets and/or databases. Organizes and implements administrative systems and procedures performing necessary support duties. Prepares and maintains records, reviews of complex documents, reports, etc., to assure compliance and notifies supervisor of unusual situations. Maintain PSO calendar and keep internal and external stakeholders updated on deployment dates and deliverables. What You Bring A minimum of 5+ years of proven and referenceable experience in a similar role. Ability to work within a team and as an individual contributor in a fast-paced, ever-changing environment. Advanced knowledge of confirming and rescheduling appointments, as well as record keeping practices. Excellent organizational, interpersonal, written and communication skills. Experience with Sales Force, Microsoft Office Applications, Smartsheet, Slack, Team Up and QUIP is advantageous. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and the location where you work. The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $52,650 in the lowest geographic market and $84,240 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Responsibilities

As a Professional Services Coordinator, you will support the Professional Services team and ensure a seamless customer experience. You will coordinate timelines, set service expectations, and prepare for the deployment of Axon hardware and software.